Degraded Performance - Conversation API - EU

Incident Report for Sinch

Resolved

This incident has been resolved

Incident Start Time: 2024-09-10 08:55 UTC.
Incident End Time: 2024-09-10 12:07 UTC
Posted Sep 10, 2024 - 13:24 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 10, 2024 - 12:33 UTC

Investigating

We are currently investigating this issue.
Posted Sep 10, 2024 - 10:54 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 10, 2024 - 10:15 UTC

Investigating

We are currently observing degraded performance with Conversation API - EU

Incident Start Time: 2024-09-10 08:55 UTC.

Impact: Clients may observe delayed/failed messages and missing delivery reports over our Conversation API in the EU region

We will update as soon as we have more information.
Posted Sep 10, 2024 - 10:03 UTC