Sinch Operator Notification - Toll free Number provider

Incident Report for Sinch

Resolved

Dear client,

Our Toll-Free number provider is no longer observing any degradation towards T-Mobile US, and this incident will therefore be resolved.

Incident start time: 2020-10-30 16:50 UTC
Incident restoration time: 2020-10-30 17:29 UTC
Incident stop time: 2020-10-30 19:00 UTC

We appreciate your patience and apologise for any inconvenience experienced while our provider worked to resolve this issue.
Please contact support@sinch.com should you require further information or assistance

Posted Oct 30, 2020 - 19:00 UTC

Investigating

Dear Client,   

We are writing to inform you thatour Toll-Free number provider is currently experiensing delivery issues towards T-Mobile.  

Impact: Clients may experience delayed MT/MO traffic and delayed DLRs towards T-Mobile US

Incident start time: 2020-10-30 16:50 UTC  
Incident restoration time: TBA 
Incident stop time: TBA  

We appreciate your patience and apologize for any inconvenience experienced while we are working with the provider to resolve this issue.

  Please contact support@sinch.com should you require further information or assistance

Posted Oct 30, 2020 - 17:27 UTC

This incident affected: External Connectivity (SMS - US - Toll Free).