Service Degradation - Customer Dashboard - Message Search and Analytics

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2025-09-11 08:46 UTC
Incident End Time: 2025-09-11 10:10 UTC

Posted Sep 11, 2025 - 11:42 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 11, 2025 - 10:40 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 11, 2025 - 10:39 UTC

Investigating

We are writing to inform you that we are currently experiencing a service degradation for the Message Search and Analytics components on the Customer Dashboard.

Impact: Delayed data in Message Search and Analytics on dashboard.sinch.com

Our engineers are working to restore service as soon as possible.

Posted Sep 11, 2025 - 10:10 UTC

This incident affected: Dashboard.sinch.com (Analytics).