We are writing to inform you that we are closing this incident as traffic is back to normal
Incident start time: 2020-05-28 14:12 UTC Incident restoration time: 2020-05-28 15:00 UTC Incident stop time: 2020-05-28 18:15 UTC
We appreciate your patience and apologize for any inconvenience experienced while this is being worked on.
Please contact support@sinch.com should you require further information or assistance.
Posted May 28, 2020 - 18:23 UTC
Monitoring
Dear Client,
We are writing to inform you that the cause of the performance degradation has been identified and we are currently observing a positive performance change. We are monitoring the results.
Incident start time: 2020-05-28 14:12 UTC Incident restoration time: 2020-05-28 15:00 UTC Incident stop time: TBA
We appreciate your patience and apologize for any inconvenience experienced while this is being worked on.
Please contact support@sinch.com should you require further information or assistance.
Posted May 28, 2020 - 16:13 UTC
Investigating
We are writing to inform you that we are currently observing performance degradation regarding Verification SMS