We are writing to inform you that this incident has been resolved. The traffic towards Claro Brazil continues to perform as expected.
Incident Start Time: 2021-06-13 15:30 UTC Incident End Time: 2021-06-13 16:33 UTC
If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Posted Jun 13, 2021 - 17:46 UTC
Monitoring
Dear Client,
We are writing to inform you that we are able to observe normalized traffic patterns towards Claro Brazil. We will keep monitoring to ensure that the traffic remains stable.
Incident Start Time: 2021-06-13 15:30 UTC Incident End Time: 2021-06-13 16:33 UTC
If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Posted Jun 13, 2021 - 17:05 UTC
Investigating
Dear client,
We are writing to inform you that we are observing delivery issues towards the Claro network in Brazil.
Incident Start Time: 2021-06-13 15:30 UTC Incident End Time: TBD
Impact: Clients may observe delayed or failed MT/MO/DR towards/from the Claro network in Brazil
We appreciate your patience while this is being investigated.
If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Posted Jun 13, 2021 - 16:17 UTC
This incident affected: Connectivity by region (SMS - Latin America).