DI SMS 365 | Enterprise Messaging and Operator Services (SMSX) | Potential delay in delivery of MO,MT & DLR towards one of the operator in United States | TT# MNOC-41199

Incident Report for Sinch

Resolved

We observe that the delay in delivery towards one of the operators in United States is resolved.
We observed successful delivery of MO,MT and DLR traffic towards one of the operators in United States.

Incident Start Date & Time (GMT) : 12 July 2022 03:50 AM Hrs.
Incident End Date & Time (GMT) : 12 July 2022 07:06 AM Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Jul 12, 2022 - 07:10 UTC

Update

We are continuing to investigate this issue.

Posted Jul 12, 2022 - 04:51 UTC

Investigating

Ticket Number :: MNOC-41168
Services:: DI SMS 365

Description ::
• Sinch DI Monitoring NOC is currently observing delay in delivery towards one of the operators in United States.
• Some of our customers may observe potential delay in delivery of MO,MT and DLR traffic towards one of the operators in United States.
• Support team is currently working on high priority to resolve this issue.
• Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery.
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery.
Message Manager: : NA
Extranet : NA

Incident Start Date & Time (GMT) : 12 July 2022 03:50 AM Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Jul 12, 2022 - 04:19 UTC

This incident affected: Sinch DI Services (SMS 365 Operator RoW).