All the MM7 queues built within our platform are cleared and the issue has been resolved.
Incident Start Date & Time (GMT) : Sat May 13 15:50 GMT 2023 Incident End Date & Time (GMT) : Sun May 14 00:15 GMT 2023
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted May 14, 2023 - 00:36 UTC
Update
We are continuing to investigate this issue.
Posted May 13, 2023 - 16:58 UTC
Investigating
Ticket Number :: MNOC-47833 Services:: DI MMS 365 - MM7
Description :: Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform. This would potentially cause delay in delivery for Multimedia messages.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : Sat May 13 15:50 GMT 2023