DI SMS 365 | Enterprise Messaging | Delay in delivery of DLR towards Celcom Malaysia

Incident Report for Sinch

Resolved

DLR delivery has resumed back to normal, issue no longer persists.

Posted Aug 24, 2021 - 16:46 UTC

Investigating

Ticket Number :: NA
Services:: DI SMS 365

Description ::
•Sinch DI Monitoring NOC is currently observing delay in delivery towards Celcom Malaysia.
• Some of our customers may observe potential delay in delivery of DLR (Delivery Reports)
• Support team is currently working on high priority to resolve this issue.
• Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Not impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Queueing at carrier end.
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 24 Aug 2021 07:15 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Aug 24, 2021 - 08:21 UTC