DI SMS 365 (SMSx) | Operator Services | Potential delay in delivery of DR | TT#MNOC-47811
Incident Report for Sinch
Dear Client,

All the queues are cleared and the issue has been resolved.

Incident Start Date & Time (GMT) : 12 May 2023 18:40 GMT
Incident End Date & Time (GMT) : 13 May 2023 00:40 GMT

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Posted May 13, 2023 - 02:14 UTC
A fix has been implemented and we are monitoring the results.
Posted May 13, 2023 - 01:36 UTC
Ticket Number :: MNOC-47811

Services:: DI SMS 365 (SMSx)

Description ::
Our internal monitoring has alerted to an incident, where we have multiple queues built within SMSx platform.
Few of our customers connected to SMSx platform may observe potential delay in delivery for DR messages.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Potential Delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Incident Start Date & Time (GMT) : 12 May 23 18:40 GMT 2023

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted May 12, 2023 - 19:16 UTC
This incident affected: Sinch DI Services (SMS 365 Operator RoW).