Incident Start Date & Time (GMT) :2nd May 2026 09:54 GMT Incident End Date & Time (GMT) : 2nd May 2026 10:39 GMT
Posted May 02, 2026 - 12:44 UTC
Investigating
Ticket Number :: MNOC-64038 Services:: DI SMS 365 (iSMS)
Description :: Our internal monitoring has alerted to an incident. Few of our customers may observe delays in delivery for MO, MT and DR messages. Our support team is currently working on high priority to resolve this issue. Monitoring NOC will continue to follow-up and update you on the progress made.
Impact :: Mobile Terminating (MT) Traffic: Potential Delay in delivery Mobile Originated (MO) Traffic: Potential Delay in delivery DR Notification : Potential Delay in delivery Report Manager Access : Not Impacted Report Manager Statistics : Not Impacted
Incident Start Date & Time (GMT) : 2026-05-02 09:54 GMT
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted May 02, 2026 - 10:38 UTC
This incident affected: Sinch DI Services (International SMS 365).