Sinch Operator Notification - Toll free Number provider

Incident Report for Sinch

Resolved

Dear client,

Our Toll-Free number provider is no longer observing any degradation towards AT&T US, and this incident will therefore be resolved.

Incident start time: 2020-10-02 17:53 UTC
Incident restoration time: 2020-10-02 18:40 UTC
Incident stop time: 2020-10-02 22:10 UTC

We appreciate your patience and apologise for any inconvenience experienced while our provider worked to resolve this issue.
Please contact support@sinch.com should you require further information or assistance

Posted Oct 02, 2020 - 22:18 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 02, 2020 - 19:01 UTC

Investigating

Dear Client,

We are writing to inform you that we are observing delays to and from our Toll-Free number provider towards AT&T US.

Impact: Clients may experience delayed MT/MO traffic and delayed DLRs to and from AT&T US.

Incident start time: 2020-10-02 17:53 UTC
Incident restoration time: TBA
Incident stop time: TBA

We appreciate your patience and apologise for any inconvenience experienced while we are working with the provider to resolve this issue.

Please contact support@sinch.com should you require further information or assistance

Posted Oct 02, 2020 - 18:40 UTC

This incident affected: External Connectivity (SMS - US - Toll Free).