Delivery Issue Brazil - Sercomtel

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2024-07-25 12:15 UTC
Incident End Time: 2025-07-26 00:38 UTC
Posted Jul 26, 2025 - 10:48 UTC

Update

This incident has been resolved.

Incident Start Time: 2024-07-25 12:15 UTC
Incident End Time: 2025-07-26 00:38 UTC
Posted Jul 26, 2025 - 10:48 UTC

Update

We are continuing to investigate this issue.
Posted Jul 26, 2025 - 01:15 UTC

Update

We are continuing to investigate this issue.
Posted Jul 25, 2025 - 21:11 UTC

Update

We are continuing to investigate this issue.
Posted Jul 25, 2025 - 17:04 UTC

Investigating

We are currently observing delivery issues in Brazil - Sercomtel.

Incident Start Time: 2024-07-25 12:15 UTC

Impact: Delayed MT's/Delayed MO's & Late delivery receipts

We will update as soon as we have more information.
Posted Jul 25, 2025 - 14:54 UTC
This incident affected: External Connectivity (SMS - LATAM).