We are writing to inform you that queues were due to high traffic and cleared. The traffic has resumed back to normal flow, Hence we consider this issue as resolved.
Incident End Date & Time (GMT) : Feb 09 2023,22:30 Hrs. GMT
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Posted Feb 09, 2023 - 23:21 UTC
Investigating
Ticket Number :: : MNOC-45851 Services:: DI MMS 365 - MM7
Description :: Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform. This would potentially cause delay in delivery for Multimedia messages.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery
Incident Start Date & Time (GMT) : Feb 09 2023,18:20 Hrs. GMT
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Feb 09, 2023 - 18:44 UTC
This incident affected: Sinch DI Services (MM4 (MMS 365)).