DI MMS 365 – MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-32354

Incident Report for Sinch

Resolved

Ticket Number : MNOC-32354
Services: DI MMS 365 – MM7

Description :

This incident has been resolved and all the queues are processed.


Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 18-Aug-2021 00:40 Hrs.
Incident End Date & Time (GMT) : 18-Aug-2021 05:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted Aug 18, 2021 - 05:32 UTC

Investigating

Ticket Number : MNOC-32354
Services: DI MMS 365 – MM7

Description :
• Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
• This would potentially cause delay in delivery of Multimedia messages.
• Sinch DI support team is investigating, and we will provide an update on the progress made.


Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 18-Aug-2021 00:40 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted Aug 18, 2021 - 01:26 UTC
This incident affected: Sinch DI Services (MM4 (MMS 365)).