Calling Degradation - Brazil

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2023-04-23 08:00 UTC
Incident End Time: 2023-04-23 11:00 UTC
Posted Apr 23, 2023 - 13:34 UTC

Monitoring

A fix has been implemented by our provider and we are monitoring the results.

Incident End Time: 2023-04-23 11:00 UTC
Posted Apr 23, 2023 - 11:40 UTC

Identified

Our provider has identified a network issue and is working to reestablish the service.
Posted Apr 23, 2023 - 10:26 UTC

Investigating

Dear Client,

We are writing to inform you that we are currently observing performance degradation affecting our Calling Service towards Brazil.

Incident Start Time: 2023-04-23 08:00 UTC

We appreciate your patience and apologize for any inconvenience experienced while this is being worked on.

Please, contact support@sinch.com should you require further information or assistance.
Posted Apr 23, 2023 - 08:39 UTC
This incident affected: Voice (Phone Calling (PSTN)).