Delivery Issue Brazil - Vivo

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2026-10-04 04:10 UTC
Incident End Time: 2026-10-04 11:13 UTC
Posted Oct 04, 2026 - 12:16 UTC

Update

We are continuing to investigate this issue.
Posted Oct 04, 2026 - 11:29 UTC

Update

We are continuing to investigate this issue.
Posted Oct 04, 2026 - 08:03 UTC

Investigating

We are currently observing delivery issues in Brazil - Vivo

Incident Start Time: 2026-10-04 04:10 UTC

Impact: Delayed MT's/ Delayed MO's/ Missing delivery receipts/ Late delivery receipts

We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Posted Oct 04, 2026 - 06:09 UTC
This incident affected: External Connectivity (SMS - LATAM).