MMS Degradation - United States

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2024-08-09 13:29 UTC
Incident End Time: 2024-08-09 19:25 UTC
Posted Aug 09, 2024 - 20:07 UTC

Update

We are continuing to investigate this issue.
Posted Aug 09, 2024 - 18:01 UTC

Investigating

Dear Client,

We are writing to inform you of an issue with our MMS Platform. Sinch is presently investigating this in more detail.

Incident Start Time: 2024-08-09 13:29 UTC

Impact MMS: Delayed MTs/Delayed MOs/Missing delivery receipts/Late delivery receipts.

We appreciate your understanding, if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Posted Aug 09, 2024 - 16:31 UTC
This incident affected: External Connectivity (MMS - US, MMS - US - Toll Free, MMS - US - 10DLC).