Toll Free Number delays towards Verizon US

Incident Report for Sinch

Resolved

This incident has been resolved.

Start time: 2020-03-13 19:13 UTC
End time: 2020-03-13 19:56 UTC

Impact: Clients may have observed delayed or rejected Toll Free number MT,MO and delivery reports to/from Verizon US

Posted Mar 13, 2020 - 20:43 UTC

Monitoring

Our Toll Free Number provider has implemented a fix and we are monitoring the result.

Posted Mar 13, 2020 - 20:26 UTC

Investigating

We are writing to inform you that our Toll Free Number provider is experiencing an issue on their platform impacting traffic towards Verizon US.
Impact: Clients may observe delayed Toll Free number MT,MO and delivery reports to/from Verizon US

Posted Mar 13, 2020 - 20:14 UTC

This incident affected: External Connectivity (SMS - US - Toll Free).