DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-48613

Incident Report for Sinch

Resolved

Dear Clients,

Queues have been processed completely. Incident is resolved.

Incident Start Date & Time (GMT) : 16 June 2023 17:28 GMT
Incident Start Date & Time (GMT) : 16 June 2023 20:55 GMT

If you have any questions or concerns, please email essupport.digitalinterconnect@sinch.com.

Posted Jun 17, 2023 - 00:15 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 16, 2023 - 21:21 UTC

Investigating

Description:
Ticket Number :: MNOC-48613
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 16 June 2023 17:28 GMT

If you have any questions or concerns, please email essupport.digitalinterconnect@sinch.com.

Posted Jun 16, 2023 - 17:44 UTC

This incident affected: Sinch DI Services (MM7 (MMS 365)).