Delivery Issue Guatemala - Tigo

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2026-09-30 20:59 UTC
Incident End Time: 2026-09-30 23:31 UTC

Posted Oct 01, 2026 - 00:35 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 30, 2026 - 23:55 UTC

Investigating

We are currently observing delivery issues in Guatemala - Tigo

Incident Start Time: 2026-09-30 20:59 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.

Posted Sep 30, 2026 - 21:22 UTC

This incident affected: External Connectivity (SMS - LATAM).