The queues are cleared and the incident is resolved.
Incident Start Date & Time (GMT) : 10 April 2022 15:10 Hrs. Incident End Date & Time (GMT) : 13 April 2022 06:00 Hrs.
Posted Apr 13, 2022 - 06:26 UTC
Update
We are writing to inform you that queues are still processing. We will continue to monitor and provide updates on the progress made.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Posted Apr 12, 2022 - 23:42 UTC
Update
We are writing to inform you that queues are still processing. We will continue to monitor and provide updates on the progress made.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Posted Apr 12, 2022 - 16:47 UTC
Update
We are writing to inform you that queues are still processing. We will continue to monitor and provide updates on the progress made.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Posted Apr 12, 2022 - 11:18 UTC
Update
Dear Client,
We are writing to inform you that queues are still processing. We will continue to monitor and provide updates on the progress made.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Posted Apr 12, 2022 - 04:40 UTC
Update
Dear Client,
We are writing to inform you that queues are still processing. We will continue to monitor and provide updates on the progress made.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Posted Apr 12, 2022 - 01:06 UTC
Update
Dear Client,
We are writing to inform you that queues are still processing. We will continue to monitor and provide updates on the progress made.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Posted Apr 11, 2022 - 17:53 UTC
Update
Dear Client,
We are writing to inform you that queues are still processing. We will continue to monitor and provide updates on the progress made.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Posted Apr 11, 2022 - 15:42 UTC
Update
Dear Client,
We are writing to inform you that queues are due to high traffic and are gradually processing. We will continue to monitor and provide updates on the progress made.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Posted Apr 11, 2022 - 12:16 UTC
Update
MM7 queues built within our platform are due to high traffic and are gradually processing. We will continue to monitor and provide updates on the progress made.
Posted Apr 11, 2022 - 07:52 UTC
Update
NOC team is continuously monitoring the queues and will update with further improvements.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Posted Apr 10, 2022 - 22:33 UTC
Update
NOC team is continuously monitoring the queues and will update with further improvements.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Posted Apr 10, 2022 - 19:34 UTC
Identified
Dear Client,
We are writing to inform you that queues are due to high traffic and reducing gradually. We will update on further progress.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Posted Apr 10, 2022 - 16:17 UTC
Investigating
Ticket Number :: MNOC-38957 Services:: DI MMS 365 - MM7
Description :: Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform. This would potentially cause delay in delivery for Multimedia messages.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 10 April 2022 15:10 Hrs.