Delivery Issue Telecom Videotron (Canada)

Incident Report for Sinch

Resolved

This incident is now resolved.

Incident Start Time: 12:28 UTC
Service Restoration Time: 14:17 UTC
Incident End Time: 14:58 UTC

If you have any questions, please contact us at support@sinch.com

Posted Jan 23, 2020 - 15:11 UTC

Update

We are no longer observing any impact on MT and delivery reports. The queues towards the carrier are currently draining.

Posted Jan 23, 2020 - 14:48 UTC

Monitoring

We have observed MT and Delivery report issues to Telecom Videotron
Impact: MT and Delivery reports where queued and delayed.
Incident start time: 12:28 UTC
Incident stop time: TBD

We appreciate your patience while we worked with the operator to resolve this issue.

Posted Jan 23, 2020 - 14:29 UTC

This incident affected: External Connectivity (SMS - CA - ShortCode).