Traffic has resumed and appears stable since 14:00 GMT.
Incident End Date & Time (GMT) : 16th Oct 2024, 14:00 Hrs. GMT
After our deep analysis, we found one of the link was down. Hence, we moved all traffic to working link and now we observe all traffic is processing fine. Please raise ticket if you still observe any issues.
Posted Oct 16, 2024 - 14:03 UTC
Investigating
Ticket Number :: MNOC-55824 Services:: DI SMS 365(iSMS)
Impact ::
Mobile Terminating (MT) Traffic: Partially Impacted Mobile Originated (MO) Traffic: Partially Impacted DR Notification : Partially Impacted
Description :: We are writing to inform you that All customers will experience a partial impact for MO and MT traffic due to service provider SS7 link down. Internal teams are proactively investigating the issue and will update on progress as soon as possible.
Incident Start Date & Time (GMT) : 16th Oct 2024, 09:30 Hrs. GMT
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted Oct 16, 2024 - 11:26 UTC
This incident affected: Sinch DI Services (SMS 365 Operator RoW, SMS 365 Operator US).