Service Disruption – Sinch Engage (EU) [Retroactive]

Incident Report for Sinch

Resolved

Dear client,

We are writing to retroactively inform you that we experienced a temporary service disruption impacting the Sinch Engage (EU) platform. Some internal users and customers may have encountered issues with the shell and menu not loading correctly.

The issue was identified as a configuration-related problem affecting the platform’s responsiveness. Our engineering team implemented a fix to restore full functionality. The incident has been resolved, and services are operating normally.

Start Time (UTC): 2025-04-23 07:00 UTC
End Time (UTC): 2025-04-23 08:55 UTC

We apologize for the inconvenience and appreciate your patience while we worked to resolve the issue.

Posted Apr 23, 2025 - 07:00 UTC