DI SMS 365 | Enterprise Messaging | Potential Delay in delivery of MT, MO and DLR traffic towards multiple partners

Incident Report for Sinch

Resolved

This incident has been resolved.

Posted Nov 04, 2022 - 12:41 UTC

Update

We are continuing to monitor for any further issues.

Posted Nov 04, 2022 - 11:01 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 04, 2022 - 09:20 UTC

Investigating

Ticket Number :: NA
Services::DI SMS 365

Description ::
Currently we are observing connectivity issue with one of our partner towards multiple destination . Our internal team is working to resolve the issue.
Customers may observe a potential delay in delivery for MO, MT and DLR traffic.

Impact ::
Mobile Terminating (MT) Traffic: potential delay in delivery
Mobile Originated (MO) Traffic: potential delay in delivery
DR Notification : potential delay in delivery
Message Manager: : not applicable
Extranet : not applicable

Incident Start Date & Time (GMT) :4th November 2022 5:45 AM

Posted Nov 04, 2022 - 07:19 UTC