Delivery Issue Brazil - Algar Telecom

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2025-11-09 04:00 UTC
Incident End Time: 2025-11-09 13:30 UTC
Posted Nov 09, 2025 - 16:41 UTC

Update

We are continuing to investigate this issue.
Posted Nov 09, 2025 - 11:30 UTC

Update

We are continuing to investigate this issue.
Posted Nov 09, 2025 - 08:10 UTC

Investigating

We are currently observing delivery issues in Brazil - Algar Telecom.

Incident Start Time: 2025-11-09 04:00 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Posted Nov 09, 2025 - 05:20 UTC
This incident affected: External Connectivity (SMS - LATAM).