Site EU3 - Degradation

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2025-10-31 14:52 UTC
Incident End Time: 2025-10-31 17:15 UTC

Posted Oct 31, 2025 - 18:32 UTC

Update

We are continuing to investigate this issue.

Posted Oct 31, 2025 - 15:24 UTC

Investigating

We are currently experiencing a performance degradation issues on our EU3 site.

It is advised that clients connect to our redundant EU1 site for the duration of this issue.
Please contact support if you have any questions.

Clients can connect to our EU1 SMSC with the below FQDNs.
Alternative Endpoints:
eu1.smpp.api.sinch.com
eu1.httpsms.api.sinch.com
eu1.httplookup.api.sinch.com

Posted Oct 31, 2025 - 15:20 UTC

This incident affected: Messaging APIs (SMPP - EU, HTTP - EU) and Lookup API Endpoints (ENUM EU, HTTP EU).