DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-48321

Incident Report for Sinch

Resolved

Dear Clients,

MM7 queues have been cleared. Incident has been resolved.

Incident Start Date & Time (GMT) : Sunday June 04 2023 15:30 GMT
Incident End Date & Time (GMT) : Sunday June 04 2023 22:30 GMT

If you have any questions or concerns, please email essupport.digitalinterconnect@sinch.com.

Posted Jun 05, 2023 - 00:38 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 04, 2023 - 18:39 UTC

Investigating

Description:
Ticket Number :: MNOC-48321
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : Sun Jun 04 15:30 GMT 2023

If you have any questions or concerns, please email essupport.digitalinterconnect@sinch.com.

Posted Jun 04, 2023 - 16:01 UTC

This incident affected: Sinch DI Services (MM4 (MMS 365)).