This incident has been resolved and traffic towards African countries are processing normally. We will continue to monitor and update on further issues.
Impact :: Mobile Terminating (MT) Traffic: Not impacted Mobile Originated (MO) Traffic: Not impacted DR Notification : Not impacted Message Manager: : NA Extranet : NA
Incident Start Date & Time (GMT) : 30 October 2022 16:30 Hrs. Incident End Date & Time (GMT) : 01 November 2022 03:30 Hrs.
We are writing to inform you that degradation is still ongoing, but logs are updating fine currently & waiting for the final confirmation from partners end.
We update on further progress.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Posted Nov 01, 2022 - 01:46 UTC
Update
Dear Client,
We are writing to inform you that degradation is still ongoing from partners end. The clients may observe inconsistent delivery of traffic into multiple MTN networks.
We update on further progress.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Posted Oct 31, 2022 - 23:41 UTC
Update
Dear Client,
We are writing to inform you that degradation is still ongoing from partners end. The clients may observe inconsistent delivery of traffic into multiple MTN networks.
We update on further progress.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Posted Oct 31, 2022 - 13:18 UTC
Update
We are continuing to investigate this issue.
Posted Oct 31, 2022 - 09:08 UTC
Update
We are continuing to investigate this issue.
Posted Oct 31, 2022 - 01:15 UTC
Investigating
Ticket Number :: NA Services:: DI SMS 365
Description :: One of our partner is observing delivery issue towards African countries. Some of customers might face Delivery degradation with inconsistent delivery of traffic into multiple MTN networks. We are working with our internal support groups and will update on any further improvements.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Message Manager: : NA Extranet : NA
Incident Start Date & Time (GMT) : 30 October 2022 16:30 Hrs.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Posted Oct 30, 2022 - 19:06 UTC
This incident affected: Sinch DI Services (SMS 365 Operator RoW).