Delivery Issue Colombia - Claro

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2026-05-16 13:00 UTC
Incident End Time: 2026-05-16 16:24 UTC
Posted May 16, 2026 - 17:32 UTC

Update

We are continuing to investigate this issue.
Posted May 16, 2026 - 15:40 UTC

Investigating

We are currently observing delivery issues in Colombia - Claro.

Incident Start Time: 2026-05-16 13:00 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Posted May 16, 2026 - 14:38 UTC
This incident affected: External Connectivity (SMS - LATAM).