We are writing to inform that the incident has been resolved. All the traffic is delivery is back to normal without delay. Customers are able to access the Report Manager.
Impact :: Mobile Terminating (MT) Traffic: No Impact Mobile Originated (MO) Traffic: No Impact DR Notification : No Impact Message Manager: : NA Report Manager: No Impact
Incident Start Date and Time (GMT):: 19 December 2022 10:10 Hrs Incident Start Date and Time (GMT):: 19 December 2022 10:45 Hrs
If you have any questions or concerns, with regards to Operator Services platform, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Description: Currently, we are observing delay in delivery of MO, MT and DLR towards multiple operators. Some of our customers may observe delay MO, MT and DLR. Customers may observe issue with accessing Report Manager. We are working with our partner regarding this at high priority, and will update on any further improvements.
Impact :: Mobile Terminating (MT) Traffic: Potential Delay in Delivery Mobile Originated (MO) Traffic: Potential Delay in Delivery DR Notification : Potential Delay in Delivery Message Manager: : NA Report Manager: Inaccessible
Incident Start Date and Time (GMT):: 19 December 2022 10:10 Hrs
If you have any questions or concerns, with regards to Operator Services platform, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted Dec 19, 2022 - 10:32 UTC
This incident affected: Sinch DI Services (SMS 365 Operator RoW).