We are pleased to inform you that the issue with the isms platform has been resolved. We have monitored the results and we confirm that the messages are getting processed without any delay.
Incident Start Date & Time (GMT) : 11 Dec 2025 21:00 GMT. Incident End Date & Time (GMT) : 12 Dec 2025 0:30 GMT.
We appreciate your patience and understanding.
If you experience any issues during this Incident, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted Dec 12, 2025 - 01:16 UTC
Investigating
Ticket Number :: MNOC-62493 Services:: DI SMS 365 - iSMS
Description :: Our internal monitoring systems have detected an issue that may be causing potential delays in the delivery of MO (Mobile Originated), MT (Mobile Terminated), and DLR (Delivery Report) traffic. We are currently investigating it with the highest priority.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 11 Dec 2025 21:00 GMT.
If you experience any issues during this Incident, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification
Posted Dec 11, 2025 - 21:47 UTC
This incident affected: Sinch DI Services (SMS 365 Operator RoW, SMS 365 Operator US, International SMS 365).