Delivery Issue Philippines - Globe, Smart

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2023-10-16 05:55 UTC
Incident End Time: 2023-10-16 20:27 UTC

Posted Oct 16, 2023 - 21:45 UTC

Update

We are continuing to investigate this issue.

Posted Oct 16, 2023 - 19:22 UTC

Update

We are continuing to investigate this issue.

Posted Oct 16, 2023 - 14:35 UTC

Update

We are continuing to investigate this issue.

Posted Oct 16, 2023 - 11:01 UTC

Investigating

We are currently observing delivery issues towards Philippines - Globe, Smart.

Incident Start Time: 2023-10-16 05:55 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Posted Oct 16, 2023 - 09:38 UTC

This incident affected: External Connectivity (SMS - APAC) and Sinch DI Services (International SMS 365).