We are writing to inform you that this incident has been resolved.
Incident Start Time: 2022-01-08 23:34 UTC Incident Restoration Time: 2022-01-09 01:11 UTC Incident End Time: 2022-01-09 09:30 UTC
If you have any further questions or concerns, please do not hesitate to reach out to support@sinch.com
Posted Jan 09, 2022 - 12:49 UTC
Monitoring
Dear Client,
We are writing to inform you that we are able to observe normalized traffic patterns towards the Claro network in Brazil. We will keep monitoring to ensure that the traffic remains stable.
Incident Start Time: 2022-01-08 23:34 UTC Incident Restoration Time: 2022-01-09 01:11 UTC Incident End Time: TBD
If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Posted Jan 09, 2022 - 03:49 UTC
Update
We are continuing to investigate this issue.
Posted Jan 09, 2022 - 00:09 UTC
Update
We are continuing to investigate this issue.
Posted Jan 09, 2022 - 00:06 UTC
Update
We are continuing to investigate this issue.
Posted Jan 09, 2022 - 00:05 UTC
Investigating
Dear client,
We are writing to inform you that we are currently observing delivery issues towards the Claro network in Brazil.
Incident Start Time: 2022-01-08 23:34 UTC Incident End Time: TBD
Impact: Clients may observe delayed or failed MT/MO/DR towards/from the Claro network in Brazil
If you have any further questions or concerns, please do not hesitate to reach out to support@sinch.com
Posted Jan 09, 2022 - 00:00 UTC
This incident affected: Sinch DI Services (SMS 365 Enterprise) and Connectivity by region (SMS - Latin America).