Delivery Issue Brazil - Claro

Incident Report for Sinch

Resolved

Dear Client,

We are writing to inform you that this incident has been resolved.

Incident Start Time: 2022-01-08 23:34 UTC
Incident Restoration Time: 2022-01-09 01:11 UTC
Incident End Time: 2022-01-09 09:30 UTC

If you have any further questions or concerns, please do not hesitate to reach out to support@sinch.com
Posted Jan 09, 2022 - 12:49 UTC

Monitoring

Dear Client,

We are writing to inform you that we are able to observe normalized traffic patterns towards the Claro network in Brazil.
We will keep monitoring to ensure that the traffic remains stable.

Incident Start Time: 2022-01-08 23:34 UTC
Incident Restoration Time: 2022-01-09 01:11 UTC
Incident End Time: TBD

If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Posted Jan 09, 2022 - 03:49 UTC

Update

We are continuing to investigate this issue.
Posted Jan 09, 2022 - 00:09 UTC

Update

We are continuing to investigate this issue.
Posted Jan 09, 2022 - 00:06 UTC

Update

We are continuing to investigate this issue.
Posted Jan 09, 2022 - 00:05 UTC

Investigating

Dear client,

We are writing to inform you that we are currently observing delivery issues towards the Claro network in Brazil.

Incident Start Time: 2022-01-08 23:34 UTC
Incident End Time: TBD

Impact: Clients may observe delayed or failed MT/MO/DR towards/from the Claro network in Brazil

If you have any further questions or concerns, please do not hesitate to reach out to support@sinch.com
Posted Jan 09, 2022 - 00:00 UTC
This incident affected: External Connectivity (SMS - LATAM).