This incident has been resolved. During the duration of this incident, clients may have experienced delays for a subset of traffic towards EMEA destinations.
Incident start time: 2023-06-21 11:10 UTC Incident restoration time: 2023-06-21 17:45 UTC Incident end time: 2023-06-21 22:30 UTC
Posted Jun 22, 2023 - 08:16 UTC
Monitoring
Services have now been restored and we are actively monitoring the performance.
Posted Jun 21, 2023 - 18:04 UTC
Identified
The issue has been identified and further delays might occur while we work to resolve the issue.
Posted Jun 21, 2023 - 14:32 UTC
Monitoring
Services have now been restored and we are actively monitoring the performance.
Posted Jun 21, 2023 - 13:03 UTC
Update
We are continuing to investigate this issue.
Posted Jun 21, 2023 - 13:00 UTC
Investigating
We are currently experiencing a service degradation in one of our EU SMSCs which may cause delayed traffic towards EMEA destinations. Our engineers are currently working on restoring the service.
Impact: Clients may observe delayed traffic towards EMEA destinations for a subset of traffic
Incident start time: 2023-06-21 11:10 UTC
Posted Jun 21, 2023 - 11:42 UTC
This incident affected: External Connectivity (SMS - EMEA).