Delivery Issue - Globe Philippines

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2023-01-03 14:11 UTC.
Incident End Time: 2023-01-04 02:00 UTC.

Posted Jan 04, 2023 - 02:58 UTC

Update

We are continuing to investigate this issue.

Posted Jan 03, 2023 - 18:45 UTC

Investigating

Dear client,

We are writing to inform you that we are currently observing MT delivery issues towards Globe Philippines causing delays on traffic towards the network.

Incident Start Time: 2023-01-03 14:11 UTC.
Impact MT: Clients may observe delayed or expired messages towards Globe Philippines.

We are working with the operator to resolve this issue as soon as possible.
If you have any questions, please contact us at support@sinch.com.

Posted Jan 03, 2023 - 18:41 UTC

This incident affected: External Connectivity (SMS - APAC).