Delivery Issue USA Sprint

Incident Report for Sinch

Resolved

We have now received confirmation from the operator that the issue is resolved.

Start time: 2020-02-07 22:36 UTC
End time: 2020-02-08 08:42 UTC

On behalf of the operator, we apologize for the inconvenience.

Posted Feb 08, 2020 - 10:07 UTC

Monitoring

Delivery towards Sprint US has returned to normal but we have not received any confirmation from the operator that the issue is resolved.
We will continue to monitor the situation.

Posted Feb 08, 2020 - 07:57 UTC

Investigating

We are observing MT and DLR issues from Sprint US as of 2020-02-07 22:36 UTC.
Impact: Clients may observe delayed MTs and DLRs from Sprint US
We are working with the carrier to investigate the issue.

Posted Feb 07, 2020 - 21:58 UTC

This incident affected: External Connectivity (SMS - US - ShortCode).