Our ISP has confirmed that the issues have been resolved.
We are observing restoration of services, however you might still experience MT/MO/DLR delays. We will continue to monitor the performance.
Service restoration time: 19:30 UTC 14-05-2025
Posted May 14, 2025 - 20:33 UTC
Update
We are continuing to work on a fix for this issue.
Posted May 14, 2025 - 19:02 UTC
Identified
Dear Clients,
Our ISP has confirmed that they are experiencing an outage. While they investigate the issue we recommend clients connect to our redundant EU1 Site. Clients can connect to our EU1 SMSC with the below FQDNs.
Alternative Endpoints: eu1.smpp.api.sinch.com eu1.httpsms.api.sinch.com eu1.httplookup.api.sinch.com
Posted May 14, 2025 - 16:42 UTC
Investigating
We are currently experiencing an outage on our EU3 site. It is advised that clients connect to our redundant EU1 site for the duration of this issue. Please contact support if you have any questions.
Posted May 14, 2025 - 16:08 UTC
This incident affected: Messaging APIs (SMPP - EU, HTTP - EU) and Lookup API Endpoints (ENUM EU, HTTP EU).