We like to inform that the delay in delivery of DR traffic has been successfully resolved. Our technical team has addressed the issue and delivery of DR traffic has been restored.
Incident Start Date & Time (GMT) : 14 Aug 2023 18:45 Hrs. Incident End Date & Time (GMT) : 14 Aug 2023 21:20 Hrs.
We appreciate your patience and understanding.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Aug 14, 2023 - 21:34 UTC
Investigating
Ticket Number :: MNOC-49687 Service:: SMSx
Description :: Sinch DI Monitoring NOC is currently observing delay in delivery of DR Traffic. Some of our customers may observe potential delay in delivery of DR Traffic. Our technical team is currently investigating this issue on high priority to restore the normal traffic delivery as soon as possible
Impact :: Mobile Terminating (MT) Traffic: Not impacted Mobile Originated (MO) Traffic: Not impacted DR Notification : Potential delay in delivery Report Manager Access : Not impacted Report Manager Statistics : Not impacted
Incident Start Date & Time (GMT) : 14 Aug 2023 18:45 Hrs.
Monitoring NOC will continue to follow-up and update you on the progress made. We appreciate your patience and understanding.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Aug 14, 2023 - 19:07 UTC
This incident affected: Sinch DI Services (SMS 365 Operator US).