Ticket Number :: MNOC-33119 Services:: DI MMS 365 - MM4
Description ::
• All queues have been cleared and traffic is resumed back to normal. • Support teams verified the same and found the issue is resolved. • Support teams will continue to monitor the traffic.
Impact ::
Mobile Terminating (MT) Traffic: Not Impacted Mobile Originated (MO) Traffic: Not Impacted DR Notification : Not Impacted Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 16-Sep-2021 16:20 Hrs. Incident End Date & Time (GMT) : 16-Sep-2021 22:40 Hrs.
Queues are still processing, we will provide update on progress.
Posted Sep 16, 2021 - 20:48 UTC
Update
Internal-Support groups are working closely to resolve this issue. Now queues are processing, we will provide update on progress.
Posted Sep 16, 2021 - 19:23 UTC
Investigating
Ticket Number :: MNOC-33119 Services:: DI MMS 365 (MM4)
Description ::
Currently, we are observing queues related to MO, MT and DLR traffic within our MM4 platform. Few customers may observe a potential delay in delivery for MO, MT and DLR traffic
Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Report Manager Access : Not Impacted Report Manager Statistics : Not Impacted
Incident Start Date & Time (GMT) : 16-Sep-2021 16:20 Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Sep 16, 2021 - 18:13 UTC
This incident affected: Sinch DI Services (MM4 (MMS 365)).