SMS / MMS Delivery Delays/Failures to US AT&T Over Toll-Free Numbers

Incident Report for Sinch

Resolved

This Incident has been resolved.

Incident Start Time: 2022-03-31 17:46 UTC
Incident End Time: 2022-03-31 19:52 UTC

Posted Mar 31, 2022 - 22:39 UTC

Investigating

Dear Client,

We are writing to inform you that we are currently observing delivery issues towards AT&T in the US over toll-free numbers.

Incident Start Time: 2022-03-31 17:46 UTC

Impact: Clients may observe delayed or failed SMS & MMS MTs towards AT&T in the US.

We appreciate your patience and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com

Posted Mar 31, 2022 - 19:53 UTC

This incident affected: External Connectivity (SMS - US - Toll Free, MMS - US, MMS - US - Toll Free).