Sinch Contact Pro Weekly Maintenance - NA - 14 November 2024
Scheduled Maintenance Report for Sinch
Completed
The scheduled maintenance has been completed.
Posted Dec 14, 2024 - 07:30 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Dec 14, 2024 - 07:00 UTC
Scheduled
Dear Customer,

We would like to inform you that we will be renewing Sinch Contact Pro certificate *.cc.sinch.com on SBC devices (voice channel) on Saturday, December 14th at 07:00 AM UTC.

This update was originally scheduled on Sunday, December 8th, but update needed to be postponed. Please note that this update applies to SBC devices, so only SIP trunks and SIP servers must be checked.

Current certificate is expiring on December 19th.
During the maintenace period voice channel will be unavailable approximately 5 minutes.

CUSTOMER ACTION REQUIRED:
Please verify before the renewal that the certificate issuers are trusted in:
• SIP servers/SIP trunks (SBC, IP-PBX, etc)

The issuer chain of the new certificate is:
CN = Sectigo RSA Organization Validation Secure Server CA
Serial: 137d539caa7c31a9a433701968847a8d
Issuer: CN = USERTrust RSA Certification Authority

CN = USERTrust RSA Certification Authority
Serial: 3972443af922b751d7d36c10dd313595
Issuer: AAA Certificate Services

CN = AAA Certificate Services
Serial: 01
Issuer: AAA Certificate Services

CA certificates are available at https://clxgroup.sharepoint.com/:f:/s/EXTSinchSharing1/EpOS3tmYYuxPiZ_XHbIMTNwBElakdMozGwJzxvH-7hzSzg?e=UdomNH

For more details or questions related to the maintenance you can contact us via a support ticket:
https://tickets.sinch.com/servicedesk/customer/portal/59

Best regards,
Sinch Contact Pro team
Posted Dec 11, 2024 - 11:42 UTC
This scheduled maintenance affected: Contact Pro (Contact Pro - NA (North America)).