DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | MNOC-39083

Incident Report for Sinch

Resolved

The queues are cleared and the incident is resolved.

Incident Start Date & Time (GMT) : 15 April 2022 20:30 Hrs.
Incident End Date & Time (GMT) : 16 April 2022 03:45 Hrs.

Posted Apr 16, 2022 - 04:44 UTC

Investigating

Ticket Number :: MNOC-39083
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) :15 April 2022 20:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Posted Apr 15, 2022 - 21:00 UTC

This incident affected: Sinch DI Services (MM4 (MMS 365)).