Sinch Operator Notification: Rogers Wireless Canada

Incident Report for Sinch

Resolved

This incident has been resolved.
Posted Dec 14, 2019 - 01:23 UTC

Update

We are no longer observing MT/MO delivery issues to/from Rogers Wireless Canada.

Impact: Clients may have observed rejected or delayed shortcode MT and MO messages towards and from Rogers Wireless Canada.

Incident start time: 2019-12-14 00:04 UTC
Incident end time 2019-12-14 00:25 UTC
Posted Dec 14, 2019 - 01:22 UTC

Monitoring

We are no longer observing MT/MO delivery issues to/from Rogers Wireless Canada, the situation is being monitored.
Impact: Clients may have observed rejected or delayed shortcode MT and MO messages towards and from Rogers Wireless Canada.

We are currently monitoring the situation and resolve notice will be sent once the situation is deemed resolved.
Posted Dec 14, 2019 - 00:33 UTC

Identified

We are observing MT/MO delivery issues to/from Rogers Wireless Canada.
Impact: Clients may observe rejected or delayed Shortcode MT and MO messages towards and from Rogers Wireless Canada.
Posted Dec 14, 2019 - 00:24 UTC
This incident affected: External Connectivity (SMS - CA - ShortCode).