DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | MNOC-40290

Incident Report for Sinch

Resolved

The queues built within our platform for MM7 platform have cleared.
And this incident stands resolved. We will continue to monitor.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 03 Jun 2022 21:00 Hrs.
Incident End Date & Time (GMT) : 04 Jun 2022 00:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Posted Jun 04, 2022 - 00:32 UTC

Investigating

Ticket Number :: MNOC-40290
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 03 Jun 2022 21:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Posted Jun 03, 2022 - 21:16 UTC

This incident affected: Sinch DI Services (MM4 (MMS 365)).