Delivery Issue Indonesia - Smart

Incident Report for Sinch

Resolved

Dear Clients,

This incident has been resolved.

Incident Start Time: 2021-09-09 13:57 UTC
Incident End Time: 2021-09-09 15:00 UTC

Thank you for your patience while we were working with the operator to get this resolved.
Please contact support@sinch.com should you require further information or assistance.

Posted Sep 09, 2021 - 16:38 UTC

Investigating

Dear Clients,

We are writing to inform you that we are currently observing delivery issues towards the Smart network in Indonesia. We are working with the operator to resolve this issue.

Incident Start Time: 2021-09-09 13:57 UTC

Impact: Clients may observe delayed or failed MTs/DRs towards Smart - Indonesia.

We appreciate your patience and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com

Posted Sep 09, 2021 - 14:49 UTC

This incident affected: External Connectivity (SMS - APAC).