• All queues are cleared and traffic is resumed back to normal. • Sinch DI support teams will continue to monitor the traffic.
Posted Jul 23, 2021 - 03:12 UTC
Update
We are continuing to work on a fix for this issue.
Posted Jul 22, 2021 - 23:03 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Jul 22, 2021 - 22:59 UTC
Investigating
Ticket Number:: MNOC-31614 Services:: DI SMS 365
Description:: Monitoring NOC is currently observing MO, MT & DLR queues built with the US SMS platform DI SMS 365 Enterprise messaging customers connected to US Datacenter will observe a potential delay in delivery. our internal support teams are working on high priority to resolve this issue ASAP
Note: There is no impact on the customers connected to our France and UK datacenter.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Message Manager: : Not impacted Extranet : Not impacted
Incident Start Date & Time (GMT) : 22-July-2021 19:30 Hrs.