Delivery issues - United Kingdom 3UK, Lycamobile

Incident Report for Sinch

Resolved

This incident has been resolved.

Posted Mar 14, 2024 - 10:12 UTC

Monitoring

We have implemented a temporary workaround that should solve the issue while the network operators are working on a permanent fix.

We will continue monitoring for any further degradation.

Posted Mar 13, 2024 - 09:10 UTC

Update

The operators are continuing to work on a fix for this issue.

Posted Mar 12, 2024 - 19:29 UTC

Update

The operators are continuing to work on a fix for this issue.

Posted Mar 11, 2024 - 20:09 UTC

Update

The operators are continuing to work on a fix for this issue.

Posted Mar 10, 2024 - 19:58 UTC

Update

The operators are continuing to work on a fix for this issue.

Posted Mar 09, 2024 - 19:04 UTC

Update

The operators are continuing to work on a fix for this issue.

Posted Mar 08, 2024 - 17:01 UTC

Update

The operators are continuing to work on a fix for this issue.

Posted Mar 07, 2024 - 13:25 UTC

Update

We are continuing to work on a fix for this issue.

Posted Mar 06, 2024 - 12:07 UTC

Update

We are continuing to work on a fix for this issue.

Posted Mar 06, 2024 - 03:03 UTC

Update

We are continuing to work on a fix for this issue.

Posted Mar 05, 2024 - 23:00 UTC

Identified

3UK have acknowledged the issue and their technical teams are working on a fix.

Posted Mar 05, 2024 - 17:13 UTC

Investigating

We are currently observing delivery issues with traffic towards subscribers ported between the operators 3UK and Lycamobile.

Incident Start Time: 2024-03-01 00:00 UTC

We will update as soon as we have more information.

Posted Mar 05, 2024 - 16:11 UTC

This incident affected: External Connectivity (SMS - EMEA).