Ticket Number :: MNOC-34024 Services:: DI MMS 365 - MM7
Description :: • All queues have been cleared and traffic is resumed back to normal. • Support teams verified the same and found the issue is resolved. • Support teams will continue to monitor the traffic.
Impact :: Mobile Terminating (MT) Traffic: Not Impacted Mobile Originated (MO) Traffic: Not Impacted DR Notification : Not Impacted Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 18 October 2021 16:50 Hrs. Incident End Date & Time (GMT) : 19 October 2021 05:20 Hrs.
MM7 queues built within our platform are due to high traffic. The queues are gradually decreasing and we will update on further improvement.
Posted Oct 19, 2021 - 03:26 UTC
Update
MM7 queues built within our platform are due to high traffic. We will continue to monitor and update on further improvements.
Posted Oct 19, 2021 - 01:15 UTC
Update
MM7 queues built within our platform are due to high traffic. The queues are gradually decreasing and we will update on further improvement.
Posted Oct 18, 2021 - 23:07 UTC
Identified
MM7 queues built within our platform are due to high traffic. The queues are gradually decreasing and we will update on further improvement.
Posted Oct 18, 2021 - 19:21 UTC
Investigating
Ticket Number :: MNOC-34024 Services:: DI MMS 365 - MM7
Description :: Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform. This would potentially cause delay in delivery for Multimedia messages.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 18 October 2021 16:50 Hrs.