All queues have been cleared and traffic is back to normal.
Incident Start Date & Time (GMT) : 2025 Jan 05, 14:30 Hrs GMT. Incident Start Date & Time (GMT) : 2025 Jan 05, 16:20 Hrs GMT.
Posted Jan 05, 2025 - 17:03 UTC
Investigating
Ticket Number :: MNOC-57010 Services:: SMSx
Description :: Monitoring NOC observed queues built in our platform for delivery receipts. Support team are working on the issue. Customers sending traffic might have observed potential delay in delivery of delivery receipts.
Impact :: Mobile Terminating (MT) Traffic: Not Impacted Mobile Originated (MO) Traffic: Not Impacted DR Notification : Potential Delay in delivery Report Manager Access : Not Impacted Report Manager Statistics : Not Impacted
Incident Start Date & Time (GMT) : 2025 Jan 05, 14:30 Hrs GMT.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Jan 05, 2025 - 15:03 UTC
This incident affected: Sinch DI Services (SMS 365 Operator RoW, SMS 365 Operator US).